emma: (Default)
posted by [personal profile] emma at 05:57pm on 08/04/2011 under
Update: After all that it turned out to be trivial to restore them from within Gmail and they've happily synced back to my phone now :) Thanks [livejournal.com profile] pir!

I still need to poke it in the right way to get them into Address Book without wiping again, but that's less of an immediate concern.

Original post:

Okay, I'm having epic tech fail lately and I've got my head twisted around so much that I need an outside observer to come in and tell me what I'm doing wrong, and what I need to do to fix it.

Problem: My iPhone and Gmail contacts have been wiped.

Background: I have my iPhone set up to sync contacts to Gmail via the Google Sync option, setting Google as an Exchange account on my phone. This generally works great, with some confusing discrepancies that don't seem to sync across.

What went wrong: I opened Address Book on my Mac, after having the hard drive replaced and reinstalled. Address Book was empty. I scratched my head, made sure the checkbox was ticked for syncing with Google, and fed it my password again. I remembered last time that it took a while having the address book open for it to sync up, so I left it be. Then I got a text from an "unknown number" and discovered that my phone had forgotten everyone except the few discrepancies that never synced back to Google in the first place.

Solution? I think the only way to fix it at this point is to do an iTunes restore. However, what do I do to prevent this happening again? What order to I need to turn things on, what settings do I need, to get it all syncing up merrily again? Before the HD crash, Address Book had my contacts happily synced so I know it must be possible, somehow. I don't want to get it all working again only to open Address Book and wipe it all over again.

If you can point me at an article that tells me exactly what to do and how then great. Googling for the topic is currently just confusing me further.

My mail server is currently down, in the middle of me considering switching my mail to Gmail/Google Apps. Yet more tech fail. So I'll get replies as and when, I suppose. I'll check back here tomorrow morning for definite, when I'll have time at home to try and fix this mess!
Mood:: 'frustrated' frustrated
location: chalk farm

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